TERMS & CONDITIONS OF SALE

All products and services supplied by Indian Ocean Pallets must be paid for in full before delivery, unless otherwise agreed to or a pre-approved credit account is required.

RECYCLED PALLETS – SUPPLIED BY INDIAN OCEAN PALLETS

Recycled pallets supplied by Indian Ocean Pallets are supplied as a reconditioned / refurbished pallet.
All broken boards and/or bearers are removed and replaced with an equivalent grade of material to keep the pallet to its original specifications.
Due to the nature of the variety and unknown structural qualities of this product, we are unable to specify weight load ratings for any pallets.
As a pallet retailer, we do sell pallets that have recommended weight ratings and these are the responsibility of the purchaser.
This recommendation is strictly a guide for the consumer to identify the product that may suit their requirements. Indian Ocean Pallets does not take responsibility for any damages caused through consumer negligence.
All information relating to the handling and weight loading of products onto the pallets falls entirely onto the customer to satisfy their own individual requirements that can be found in the Australian Standards for pallet manufacturing.

DELIVERY

All approved orders will be delivered to the address provided within two to five working days from date of order. An email or telephone advice will be sent to confirm a delivery date and time.
If you require a specific delivery date and time, please contact our office on 0449 517 270 to discuss your delivery requirements.
By placing an order with Indian Ocean Pallets, you agree to the followings:

1. All deliveries – you must provide either an authorised forklift and operator to unload pallets from our delivery vehicle OR
2. Provide labour to hand unload pallets from our delivery vehicle.

Due to occupational health and safety, we are required to enforce these delivery requirements.

DELIVERY CHARGES

Delivery charges will apply; as it is part of the operating expenses, (delivery charge fee is dependent of location and quantity)
Free delivery needs to be approved by Indian Ocean Pallets (depend on location and quantity)

CUSTOMER PICK UP (LOCAL PICK UP)

Customer to collect from Indian Ocean Pallets will be available for collection within three (3) working days of the confirmation or email or telephone notification will be sent to advise when the order will be available for collection.

CREDIT TERMS

All account payments must strictly be paid on or before seven (7) days from date of the Invoice or depending on the trading account issued by Indian Ocean Pallets.
Accounts in excess of our trading terms will automatically be placed on stop supply. The purchaser agrees to pay all costs including legal costs on a solicitor/client basis. The purchaser further agrees to pay interest on outstanding accounts at the rate, which is 2% pa above the rate charged by the Bank until full payment of the account is made.

TITLE OF GOODS

The purchaser agrees that Indian Ocean Pallets will retain ownership of the goods until full payment has been made in full, notwithstanding any “on sale” by the purchaser. The purchaser acknowledges that Indian Ocean Pallets, its servants or agents shall not be liable in trespass in entering any property to retrieve the goods.

RETURNS

Indian Ocean Pallets will exchange items that are deemed to have manufacturing faults or classified as a warranty claim. Exchange goods will be available for collection within one business day after any returned good have been authorised by Indian Ocean Pallets to be deemed an exchange item.
Indian Ocean Pallets will not be recognised any exchange items unless made in writing to Indian Ocean Pallets within four (4) working days of delivery.

REFUNDS

Indian Ocean Pallets does not refund any money from the purchase of goods. Items can be exchanged if they are deemed to have a manufacturing fault or are eligible as a warranty claim.

LIMITATION OF LIABILITY

Indian Ocean Pallets will not be liable for any loss or damages suffered (whether direct, indirect or consequential) arising in any way out of any supply and delivery of goods.

Conditions of Sale last updated 19 May 2023